Complaints Terms & Conditions
Purpose: The Customer Complaint Form is designed to facilitate communication between Future Group and its valued customers regarding any concerns or feedback they may have regarding our products or services.
Consent for Communication: By submitting this form, you consent to Future Group contacting you via SMS and email to address your complaint or feedback.
Accuracy of Information: You agree to provide accurate and truthful information in this form to enable us to effectively address your concerns.
Confidentiality: Future Group respects your privacy. Any personal information provided in this form will be kept confidential and will only be used for the purpose of addressing your complaint or feedback.
Communication Channels: We may use the contact information provided in this form to communicate with you regarding your complaint or feedback. This may include but is not limited to SMS messages, emails, or phone calls.
Resolution Process: We will make every effort to address your complaint or feedback in a timely manner. Our team will investigate the issue thoroughly and provide you with updates on the progress and resolution of your complaint.
Feedback Acknowledgment: You acknowledge that submitting this form does not guarantee a particular outcome, but rather initiates the process of addressing your concerns to the best of our ability.
Mutual Respect: We expect all communication to be conducted in a respectful manner. Any form of abusive language or behavior will not be tolerated and may result in termination of the complaint process.
Record Keeping: A record of your complaint and our response will be maintained for internal quality assurance and regulatory compliance purposes.
Feedback Welcome: Your feedback is valuable to us and helps us improve our products and services. We encourage you to provide any additional comments or suggestions you may have.
Modification of Terms: Future Group reserves the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.
Governing Law: These Terms & Conditions shall be governed by and construed in accordance with the laws of England & Wales, without regard to its conflict of law principles.
By submitting the complaints form, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions for the Customer Complaint Form provided by Future Group.
